State Farm® Insurance Agent Grant Murphy

"Fast and really good competitive rates"

"Mackenzie doesn’t know what she’s doing, and very unprofessional. The way she does business is the same as phone scammers. It started with her calling me early October with a quote on insurance. She said she’d call me the last week of October for payment. I asked her for the quote on paper , like in the State Farm app , by mail or email. I told her I need to see what I’m buying to fully be onboard. She failed to provide it , I called her twice with questions she couldn’t answer and didn’t want to, she’s arrogant. Shes annoyed by me calling and she wanted me to blindly trust her. She dismissed me, Saying everything is fine just pay her when she calls the last week of October.. Also Mackenzie repeatedly told me there is no discount for paying in full and was very pushy that I pay monthly. This girl gave me bad vibes so I gave up on her and renewed with my previous company on November 1st. Then November 3rd she’s calling me for payment… She was supposed to call the last week of October?! She never did..I had told her my previous policy expired on November 1st. She’s incompetent it’s hilarious at this point. Mackenzie , Why would I or anyone give my credit card over the phone to someone I never met or never got a quote by mail , in the app or email?! I was surprised she called and because she thinks I’m stupid.. I treated her like a scam caller and hung up, I am busy and just had surgery. She’s wasted my time and I don’t have energy for people like her. So most likely the good reviews are fake written by her friends and family."

"Zhibo is always attentive, helpful, and a pleasure to work with. Their dedication and positive attitude make every interaction smooth and enjoyable. Truly appreciate all that Zhibo does"

"I've had Grant Murphy insurance for a couple of decades and I think they are wonderful. Their agents are always helpful and understanding. The best in the insurance world!"

"Normally dealing with Insurance is awful. I had great communication from Joseph and it made everything I wanted to accomplish very easy, fast and smooth. Highly recommend."

"Mackenzie was very helpful and helped saved me money on car insurance! Absolutely recommend her!"

"I’ve had a great experience working with Joseph Ingle at State Farm. He has been incredibly helpful with my auto insurance and is now guiding me through the process of finding the right homeowners insurance as well. Joseph is knowledgeable, responsive, and takes the time to explain everything clearly so I always feel confident in my decisions. I really appreciate how proactive he is in making sure I have the right coverage for my needs. If you’re looking for someone who truly cares about their clients and makes the process easy, I highly recommend Joseph!"

"Mackenzie was GREAT! Not only did she help us save significantly on our insurance, but she also walked us through the exact coverage we would be receiving, which was twice as much as our previous provider. I really appreciated the time and care she took to help me better understand what I was paying for and how I was being protected. She and Grant were also super friendly and helpful in going over all my options for life insurance, which was a relief, as I went into that conversation with very little knowledge. Never trusted an insurance office more!"

"Mackenzie was the best! She helped us out with everything we needed to know and more! We had a great conversation and made us feel welcomed into the office space, thank you for sharing all the information that State Farm can provide for us and for taking the time to give us different quotes and be able to pick the best one for us"

"Alyssa Beard was great, explained everything well and made it all super easy!"

"Joseph was great to work with! He took the time to explain the details of each policy. He was friendly, informative, quick to respond, and an overall cool guy. I would highly recommend this place to friends and family."

"Alyssa was very knowledgeable and saved me a lot of money. I highly recommend her and Grant’s office, all the staff are great to work with!"

"Mackenzie Hanley-Cannon at State Farm was absolutely amazing! She was incredibly kind, attentive, and truly looked out for every possible way to help my husband and me. She went above and beyond to find us a great rate and made the whole process so easy and stress-free. I would be happy to recommend Mackenzie and her team at State Farm to anyone looking for excellent service and guidance!"

"I received excellent service and very good rates for my home and cars. Allyssa was very detail oriented and professional person to work with."

"Worked with Alyssa Beard. She’s terrific! Made the whole process a lot easier just with her knowledge and expertise. I highly recommend her!"

"I love having insurance with Grant Murphy, they are always so helpful and treat you so good!!! I would recommend for you to get your House, Apartment, Car and any other type of insurance thru them!"

"Edit: Grant Murphy was nice enough to reach out directly regarding the issues I mentioned below. He completely understood my point of view and promised me that he would reach out directly to the applicable State Farm department on my behalf. He did explain his role in all of this and how the letter was not coming directly from his office, but from State Farm’s underwriting department. I understood his frustration because his office had no direct control. I really wanted to rate State Farm Corporation and jumped the gun on rating his office directly. Now, as far as this office goes, I can definitely say that the customer service is very good. We did have a minor hiccup early on when my rates raised fairly significantly for moving a walking distance of 7 minutes in the same zip code. To be clear, I wasn’t perturbed by the amount as I was for the lack of communication regarding said increased because I received notification when the rate on one of my cars went up $5 a month. Seemed odd not to receive notification of an increase that was about five fold that when they had my new address well in advance. With that being said, I was contacted immediately and the customer service is impeccable there. I would definitely recommend this office! Previous review directly at State Farm Corp: I have been with State Farm for well over 25 years. I have had multiple vehicles insured over that time and have had full coverage on all including roadside assistance. I personally have not used roadside assistance and have only had one claim where a runaway cart hit my brand new car in 2008. I have been in a relationship with a wonderful woman for the past 8+ years and her vehicle was added back in 2017ish and our newer car was added in 2019. In that time, she has had some bad luck with our newer car being hit a few times. The two most recent occurred when she was in Walmart and someone was caught on camera hitting our car and taking off and the second happened when her daughter had the car and she was at her boyfriend’s place and came out to a note on the car where someone had backed into the driver’s side door. The third happened when my girlfriend was stopped in traffic in a parking lot waiting for traffic to move and someone backed into her trying to pull out of a space. On top of that, there were two roadside assistance claims where there were either flat tires or a key being locked in the car (the van locks itself sometimes). We received a letter recently from State Farm regarding “unfavorable trends” and how these can eventually raise our rates. They also talked about looking into each claim and the nature of the claims. Then they encourage us to review their drivings tips. Please explain to me how any existing driving tips can assist? If they did indeed look into the nature of each claim, they would see that the three incidents that caused damage were completely unavoidable. Also, two of the three were paid in full by the other parties insurance. We simply started the claim with State Farm because we didn’t want to wait to get our car serviced. Only the third one ended up being paid by State Farm because they could not find the person that hit our car in the parking lot. The two roadside assistance claims are questionable in terms of avoidance. I pay extra on each vehicle for the service and have only used it these two times plus maybe one or two more. I have paid well over $2,500 in roadside assistance premiums which more than covers the cost of the few times it has been needed. To me, the letter bordered on harassment and its tone was threatening. The implication that being a better driver could have avoided these claims is both asinine and ignorant of the facts involved in each incident. If they are going to send a letter out threatening to raise rates then they should at least do the very thing they say they are doing which is to actually look at the nature of each claim. It is obvious to me that the only thing they are looking into is dollar signs. Makes me wonder if State Farm truly wants us to remain customers."

"Joseph was very helpful getting me a quote and setting me up with auto insurance and made it a smooth and effortless transition!"

"It was an absolute pleasure working with Joseph Ingle to help to secure driver's insurance coverage for my son. Joseph asked all the right questions and went out of his way to produce a policy that met our needs perfectly. I would not hesitate to recommend him and his agency."

"Mackenize is great and easy to work with. Got me set with great understanding of policies and customer service."

"I am new to State Farm having recently switched due to lower priced auto coverage. I got a call from Grant today about my coverage . He went over everything making sure I understood my policy limits as well as options for additional coverage if needed. I appreciate the info and look forward to a better and more informed experience. Thank you for the warm welcome , JOSH P."

"Alyssa was amazing and very thorough as well as helpful through the whole process. I would definitely recommend working with her and this agency for your insurance needs… thanks again Alyssa"

"I have had nothing but the best experience working with their office. Joseph is quick to respond and got me out of pinch when renting a commercial van and they needed to verify my policy. They are not pushy like other offices I have dealt with trying to oversell me insurance. Highly recommend!"

"Itzel and Teresa are amazing agents!! We switched from Progressive after 9 loyal years to them being drug through the dirt and Grant Murphy State Farm blew us away! We have full coverage, low deductibles, glass coverage and home insurance for the same price as just two liability vehicles, no glass, no home, higher deductible at Progressive. BLEW MY MIND. Thank you Itzel and Teresa for your amazing service and pricing!! It changed our lives! :D You have our loyalty now and I know you're always there for us."

"Great experience with folks at Grant Murphy. Got a very competitive auto/home/umbrella quote, and the transition was smooth. Communication was good, everything was explained clearly and I could buy my insurance with ease. I got a few other quotes and state farm was the best. There is a reason they are the top insurers in Oregon."